Norm strives to keep the interface between you and Vittoria Phoenix seamless, productive and effective.  By employing a hands-on  administrative style, Norm diplomatically balances the company's dealings with a large number of worldwide suppliers and manages to keep his staff alert, responsive and cheerful while fostering the best possible service for our many national customers. 

He is very approachable and appreciates feedback from customers who call him direct or drop by our booth at symposiums.  Norm says, " I go out of my way to find out what we could be doing better, what new products we should carry or what the day-to-day problems are that our customers face.  I believe that this is what made Vittoria Phoenix so successful".